This disc contains the latest drivers and diagnostic tools currently being shipped on new systems. Due to the frequent updates, this Resource disc may not have all the drivers needed for your specific system, especially if it is over one 1 year old.
HP has a straightforward recovery process, and its policy for providing replacement media is well integrated into its support pages. I went through the replacement process for a two-year-old HP Pavilion Elite mt. This system was built in the summer of , before Windows 7 shipped. Accordingly, my only option was Windows Vista bit media.
It also offers the option to order replacement discs, but warns that these disks might only be available for a limited time:. If you cannot create a set of recovery discs, you might be able to order a set of replacement discs from HP. HP maintains an inventory of replacement recovery discs for several years after the product has been released.
However, because of licensing restrictions, HP is only able to provide these recovery discs for a limited time. If the computer is several years past its warranty period, HP might not be able to supply replacement discs for your computer.
The process for ordering media was slightly confusing. The key is to start with the correct model number and then click Software and Driver Downloads, as shown here:. On the next page, you're asked to select an operating system. The Recovery Media link in the results list is only available if you select the Windows version your computer originally came with. If you don't see a "Recovery Media" section, HP advises you to "make sure you are on the correct model number page and select another operating system.
Interestingly, the last section on the page is titled "Finding recovery discs from other Web sites. If HP is no longer supplying recovery discs for your model of computer and a recovery disc can no longer be created, you might be able to find a solution outside of HP. Popular online auction sites and some computer part suppliers might have an original recovery disc part in stock. However, be careful and understand the risks when purchasing recovery discs from any source outside of HP.
Beware of sites that offer recovery solutions when they are not affiliated with HP. Even though HP might not have a recovery disc set available for purchase, search the HP part ordering Web site to find the recovery kit part number that matches your computer.
Once you find the part number of the recovery disc, use the number in your searches to get better results. That's actually good advice. If you can find a part number, you might be able to find replacement disks from a legitimate outside supplier that specializes in parts for models from your PC's maker.
I don't currently have an Acer PC in my office, so I wasn't able to go through the entire order flow. If anyone has tried this, feel free to send me any details and I can incorporate them here.
Start at this page: Frequently Asked Questions, recovery media and restoring a system to factory load. Click Show Part Numbers to verify that the Acer model you're working with is covered by this page.
If so, you can quickly skim through the bare-bones instructions on using the Acer eRecovery Management utility part of what the company ambitiously calls its support tools, Acer Empowering Technology. Three sets of step-by-step procedures are included:. If the recovery partition isn't available, you can go to the Acer store to order recovery media. Under the Need a Recovery Disc? You can also go to the Recovery Media Purchase Program page directly.
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